Refund policy
Refund & Returns Policy
We want you to be happy with your purchase. If you're not satisfied, we're here to help.
Returns and Refunds
● You may return most items within 30 days of delivery for a full refund or exchange.
● The item must be unused, in original condition, and with all tags/packaging intact.
● To start a return, contact us at with your order number.
Refund Process
● Refunds are issued to the original payment method.
● We process refunds within 5–10 business days after receiving and inspecting the
returned item.
● Original shipping fees are non-refundable unless the return is due to our error
(wrong/defective item).
● Return shipping costs are your responsibility (except in cases of error on our part).
Exceptions (Non-Refundable Items)
● Personalized, custom-made, or perishable products.
● Digital downloads, gift cards, or software.
● Final sale items (clearly marked as such).
Defective or Wrong Items
If you receive a damaged, defective, or incorrect item, contact us immediately. We will cover
return shipping and provide a replacement or full refund.
We reserve the right to refuse returns that do not meet these conditions.
Cancellation Policy
(Standard European model — in accordance with Directive 2011/83/EU on consumer rights, as amended by Directive (EU) 2023/2673)
1. Right of Withdrawal
In accordance with applicable European Union legislation, the consumer has the right to withdraw from this purchase within 14 (fourteen) calendar days, without needing to give any reason.
The withdrawal period expires 14 days from the day on which the consumer, or a third party indicated by the consumer (other than the carrier), acquires physical possession of the goods.
In the case of a contract relating to multiple goods ordered by the consumer in a single order and delivered separately, the withdrawal period expires 14 days from the day on which the consumer acquires physical possession of the last good.
2. How to Exercise the Right of Withdrawal
To exercise the right of withdrawal, the consumer must inform the trader of their decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax, or email).
The consumer may use the model withdrawal form provided below, although its use is not mandatory.
To meet the withdrawal deadline, it is sufficient for the communication concerning the exercise of the right of withdrawal to be sent before the 14-day withdrawal period has expired.
3. Effects of Withdrawal
If the consumer withdraws from the contract, the trader will reimburse all payments received, including delivery costs (with the exception of supplementary costs resulting from the consumer's choice of a type of delivery other than the least expensive type of standard delivery offered by the trader), without undue delay and, in any event, no later than 14 days from the day on which the trader is informed of the consumer's decision to withdraw.
The reimbursement will be carried out using the same means of payment as used for the initial transaction, unless the consumer has expressly agreed otherwise; in any event, the consumer will not incur any fees as a result of such reimbursement.
The trader may withhold reimbursement until the goods have been received back, or until the consumer has supplied evidence of having sent back the goods, whichever is the earliest.
4. Returning the Goods
The consumer must send back the goods, or hand them over to the trader, without undue delay and, in any event, no later than 14 days from the day on which the consumer communicates their withdrawal from the contract.
The deadline is met if the consumer sends back the goods before the 14-day period has expired.
The consumer bears the direct cost of returning the goods, unless the trader has agreed to bear this cost or failed to inform the consumer that they must bear it.
5. Condition of Returned Goods
The consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
For health protection and hygiene reasons, the right of withdrawal does not apply once a sealed product has been unsealed by the consumer after delivery, where the product is not suitable for return due to health protection or hygiene reasons (for example, cosmetics, creams, ointments, supplements, and similar personal care or hygiene products).
If the product has been opened, used, or its protective seal has been broken, the right of withdrawal is excluded for that product, in accordance with Article 16(e) of Directive 2011/83/EU.
6. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to contracts for:
- The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, and which were unsealed after delivery;
- The supply of goods which are liable to deteriorate or expire rapidly;
- The supply of goods made to the consumer's specifications or which are clearly personalized.
Right of withdrawal
You can request the cancellation of this order. We will confirm your request by email.
Email address used for the order